Sole Society vs. Solestruck vs. Steve Madden: Popular Shoe Companies Compared
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Sole Society vs. Solestruck vs. Steve Madden: Popular Shoe Companies Compared

Sole Society is a good choice for those who hate paying shipping charges since it’s free both ways. This makes Sole Society a good choice if you plan on needing a lot of returns as well. Solestruck has the fastest email response time of the three with it only taking three hours. Steve Madden has many stores throughout the world, as well as in-store returns. This makes Madden a good choice for those who like to shop in person.
Covered in this report
Sole Society — Best Features
Free standard ground shipping available in both directions.
$25 bonus for referring friends to the store.
Best for: Customers who don't want to worry about shipping at all, including for returns.
Best deal: Save Up To 60% Off Select Shoes And Accessories - [activate coupon]
Solestruck — Best Features
Customer service responds to emails in under 3 hours on average.
Google Trusted Store means that you get $1000 fraud protection from Google.
Best for: Those interested in fast support and highly secure transactions.
Best deal: 25% Off - [activate coupon]
Steve Madden — Best Features
Active live chat option that brings you to an agent in seconds.
Free in-store returns for most items you order online.
Best for: Those interested more in shopping for shoes in person.
Best deal: 15% Off $100 or More + Free Shipping - [activate coupon]

Finding that exact right shoe can be tricky these days, but fortunately there are a few popular shoe stores around that make it easier. Here are a few of them, including how they compare with one another.

Sole Society

Sole Society has a focus on shoes including everything from classic those inspired by the runway. You can call them at 877-765-3009.


  • 20% Off Coupon for New Customers-If you sign up for their newsletter with an email address and your birthday, you can get 20% off chic if you spend more than $85 on your order. A box pops up when you enter the site and you just have to hit the pink “Get Code” button after entering your info. You can enter that code during checkout to get the coupon.
  • Free Shipping Both Ways-You can get ground shipping for free in both directions for if you want to return anything.
  • Cheap Expedited Shipping-You can get third business day shipping for $7, 2nd business day for $10 and next business day for $18. Otherwise the standard shipping will take 5-10 business days.  It’s important to note that you can’t cancel expedited shipping, and you can’t ship to PO Boxes.
  • Get $25 for Referring Friends-This requires you to sign up as a member, and it requires your friend to purchase a set amount and also sign up.
  • Frequent Sales-Sole Society has frequent sales including Summer Blowouts where you have coupons up to 70% off, for example.
  • Live Chat-There’s a “Live Chat” button in the top left corner of the site, but it appears to have rather selective hours that aren’t posted.
  • 30 Day Return Policy-You need to allow 5-10 business days for shipping though, so you may not get your money back if you send it back but it doesn’t get there within the 30 days. Fortunately, the returns are free from the contiguous U.S. because of Sole Society’s free shipping policy.


Solestruck has an easy to navigate site with a menu at the top that shows you all of their categories of shoes and sizes just by passing your cursor over them. You can contact the company at 1-800-494-1260 Monday through Friday, 7 AM to 5 PM PST. Their brick and mortar store is located in Portland, Oregon.


  • Google Trusted Store-This means that you get $1000 of free protection against fraud. IT also means that Google will help resolve any problems you have with the store as a third party.
  • Fast Customer Service Response-According to the Stella Service company, 99.8% of customer service transactions don’t go to escalation. The average time for responding to emails is 0-3 hours. This is over the course of 20,000 transactions.
  • Mobile App for iPhone and iPad-The app allows you to purchase shoes right from the app so you can do it on the go.
  • 99% On-Time Shipping-Stella also reports that 99% of shipments arrive when the site says they will. The average time of delivery is 3-5 days as of summer 2014.
  • 60 Day Return Policy-Solestruck also has the advantage of having a return policy that’s twice as long as the standard. Most returns are processed under 4 days on average.
  • Free Shipping for Orders Over $75-This is through FedEx Ground Shipping in the United States. If you spend more than $250, you can get free worldwide shipping with standard international shipping plans through FedEx or USPS Priority.

Steve Madden

Madden focuses on its physical brick and mortar locations that are scattered throughout the world. You can contact them at, or at 1-888-Smadden.


  • Free Shipping for Orders Over $50-This requires the use of a code to work and it could come and go with different promotions.
  • Coupons for 30% Off $150 Purchases-This includes 20% off $100, and 25% off $125.
  • Live Chat-This appears to be active much more often than the other stores. When you click on the green “Live Chat” button in the top right corner of the site, you go straight to an operator without needing to fill anything else out. This all happens in seconds and you can start asking your questions to a live person.
  • 10% Off When Singing Up for Emails-This is less than what you get a Sole Society, but still not bad.
  • Store Locator-Steve Madden has a number of stores scattered throughout the country and they have a Store Locator link to make it easier for you to find one near you.
  • Free In-Store Returns-You can order something online and then return it to a store in-person if you can find one nearby. Madden has store locations all over the world including in places like Kuala Lumpur City in Malaysia.

Head to Head


A standard Jenn shoe at Sole Society is around $70. They have Natasha shoes for $80 and Opal shoes for $65.

Solestruck tend to have different types of shoes including white and black Agates that cost $150, Wheeler’s that cost $110, and so on. They are more expensive in general.

Steve Madden has a wide selection of shoes that go from Stecy shoes at $80 to Troopa boots that cost as much as $100, so there’s more of a range. There appears to be more selection here as well.


The customer support side for Sole Society is fairly expansive in that they have options both for the phone and for live chat, though the live chat hours are limited. Their free shipping both ways is unique too, and it can make you feel better about buying something since you can always return it for free.

Solestruck has fast customer support over email, with the statistics from Google Trusted on their site saying that it only takes 0-3 hours to get an email response on average, though this is likely during business hours.

Steve Madden has the best live chat option by far. The one at Sole Society doesn’t work that often, but the Steve Madden link brings you to an agent in seconds. They also have a huge number of stores scattered all across the world so they are ideal for people who like to shop for shoes in person.

Additional Information
Sole Society
Sole Society Coupon: Save Up To 60% Off Select Shoes And Accessories - Activate
Sole Society Coupon: 20% Off First Purchase With Newsletter Sign Up + Free Shipping - Activate
Sole Society Coupon: Free Shipping - Activate
Solestruck Coupon Code: 25SALE - 25% Off - Activate
Steve Madden
Steve Madden Coupon Code: OURGIFT - Free Shipping - Activate
Steve Madden Coupon Code: SMJAN1 - 15% Off $100 or More + Free Shipping - Activate
Steve Madden Coupon Code: SMBB1 - Take 10% Off Non-Clearance Items - Activate
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